Installation / Support / Warranty FAQs
Does it need a professional mechanic to install D3D security cameras or alarm system?
All D3D products are designed & manufactured for easy DIY installation. There is no need to hire any mechanic to install & use D3D cameras or alarm system. It takes less than 5 minutes to install & start using D3D products. Simply attach the camera or alarm system with power plug and follow the onscreen installation steps in mobile app.
If we still need help with installation, how does D3D support team help us?
D3D Security has India based customer support centre working from Mon- Sat (9am-6pm) & help customer in most regional languages. D3D has a skilled team of executives to help customer on phone/Email/Live Chat/WhatsApp.
Are there any installation videos available?
Step by step installation & demo videos for each product are available on D3D website for each product. Simply watch the video & follow the steps. There are videos available to configure all features & functions of D3D cameras, so that you enjoy the home security without any hassle.
How much warranty is provided?
For complete peace of mind, all D3D products are provided with 1-2 Years warranty. Please look at product page for warranty duration.
Do I need any technical knowledge to install & use D3D cameras & security system?
All D3D products are extremely simple to install & use. Anyone who knows how to use a mobile phone can easily install & use D3D camera & security products. Again if you need any help to understand the product features, you can contact D3D support team anytime.
How to claim warranty & what are warranty conditions?
Fully comprehensive warranty is provided with each D3D product. If you find any issue during the warranty period, we will repair or replace your product free of cost. For more details on warranty terms & conditions, please visit: https://d3dsecurity.com/pages/cancellation-refund-policy
How to register D3D product for warranty?
Customers can register online for warranty or simple give a missed call on +91-7838914148
I have purchased product from Amazon. Can I still register for warranty?
All D3D products purchased from D3D website or any third party E-commerce i.e. Amazon, Flipkart, Snapdeal, PaytM, Shopclues etc. can be registered for warranty online. To regiter, please go to Warranty Page: https://d3dsecurity.com/pages/warranty-registration
Can I talk someone to discuss & understand the products before I purchase?
D3D sales team is available on phone/Live Chat/WhatsApp or email to help you answer any query you might have. They will answer any question patiently & effectively to help you understand the product & services provided by D3D Security System.
Can we return the product?
D3D Security System assures you the best of quality when it comes to our products. However, if you are not fully satisfied for any reason, you may return the product unused, and in the same condition as you received it, in its original packaging within 7 days from the date on which these goods are delivered.
How can I pay for the online purchase?
You can pay via our secured payment gateway using any credit/Debit card or can also get the COD in the specified areas. All payments are process security with high end security encryptions mechanism.
Wireless Security Camera FAQs
What are the benefits of security cameras?
CCTV system helps to:
What is a wireless security camera?
Wireless security cameras are cost effective & easy to use monitoring solution for home & small offices. Main benefits of wireless security cameras are:
What is difference between CCTV system & security camera?
CCTV system setup normally combines wired cameras, DVR recorder, hard disk, switch ports, networking & multi power supply. Due to multiple components need to be professionally installed and managed, it is not very cost effective and easy to use cctv at home. A normal cctv solution cost approx. INR 20k On the other hand wireless security cameras are easy to install & use. Simple DIY solution for Plug & play easy installation. Wifi connectivity for live monitoring on mobile phone. Also very economical to buy starting from Rs 1999.
How can user watch the live view of camera?
Using the mobile application, user can watch the live view from camera on mobile phone & PC from anywhere in the world. It will need internet connection on mobile phone & camera.
Do I need to pay anything extra to watch live view?
Using the internet connection user can watch live view anytime on his mobile phone. There is no charge from D3D to watch the live view. Please note that you just need to pay for the internet usage on your phone to your service provider.
How does camera save the videos?
All D3D cameras support micro SD card with up to 128GB storage capacity. Simply insert the SD card into the camera and camera will start recoding. SD card need to be bought separately. User may also need to enable recording settings in the camera based on the camera model. D3D Cameras can also save on Cloud Server.
What is Cloud & how much does it cost to save on cloud?
Cloud is an internet based third party storage location. Supported D3D cameras can save videos on cloud server. Monthly cloud server subscription aprox INR 200-300/per month.<
Is it mandatory to buy cloud service to store camera recording?
No it is not mandatory. You can simply use a SD card to record all videos & images.
What is difference between continuous recording & motion detection recording?
Does it require any special technical person to install the D3D Security cameras?
All D3D security cameras are with plug & play function and very easy to install. It does not need any special installation service. Simply install the camera’s mobile & plug the camera into power socket. It takes les than 5 minutes to install the D3D camera.
Does it need to buy any extra accessories for D3D security camera?
D3D security cameras are supplied with all accessories and power plug etc. There is no need to buy any extra accessory to install the camera.
Can the camera be installed on wall / ceiling?
D3D WiFi security cameras are provided with free mounting bracket & screws and can be easily installed on wall and ceiling.
How much does it cost to install a CCTV/Security camera at home?
It depends on the number of cameras you need. One indoor camera cost approx. INR 2k and outdoor camera cost an average INR 3k
What is PTZ function of WiFi Security camera?
Using the PTZ function, user can remotely rotate the camera direction direct from the mobile phone. With PTZ function, a single camera can be rotated and used to monitor all direction. There is no need to install multiple cameras for all direction.
What is two-way audio function?
Using the two-way audio function user can listen the voice from camera and can also speak through camera. All D3D cameras have inbuilt mic & speaker to support two-way audio function.
Camera doesn't have any antena, Will it work?
D3D Cameras are manufactured on latest available technology and so now we have removed external antina and started manufacturing internal antina only which is same as powerful as external antina.
Does the PTZ camera auto-track? Does it move or rotate if a person moves?
Smart Tracking like AI feature is available in our latest home security camera like D826, F1-362C, F1362B etc
Can i see the live video in my mobile with mobile hotspot?
Mobile hotspot with working internet connection can be use to install camera over wi-fi. Its easy & convenient. Please contact D3D Customer support, if you face any issue with mobile hotspot installation.
Can I use Google Cloud or use my shareable network drive to store the data?
For security issue, data cannot be stored in any other online storage device like Google Cloud, Drive or any local shareable network. Cloud storage can be stored in inbuilt cloud platform only.
Can we control camera through voice.. Even without alexa?
Camera can be accessed by voice control only by Alexa.
On how many mobile phones we can share camera?
Camera can be shared with maximum people, there is no limitation, but recommended to share with 3-4 people only for better experience.
How to fix the camera in wall?
D3D Packeging box contain mount bracket which can be use to fix camera on the wall or ceiling. Its easy and can be done in 2 minute only.
How many camera we can configure in one application?
There is no limit for camera configuration.As many camera can be configured as many you want to do but we recommed to connect 32 camera at once in a single mobile application.
What is the Wifi range required? Means, what distance should be there from router to Camera?
Wifi range depends on router, Simply bring mobile phone at place where you want to configure router and then please check, if mobile phone is getting wifi signal there, definitely camera will also connected.
D3D Security / Burglar Alarm System FAQs
How does D3D security alarm system work?
D3D security alarm system send alerts on user mobile phone using the various sensors i.e. motion sensor, door / window senor, fire / Gas sensor etc.
How many sensors can be connected with D3D Security System?
Depends upon the model selected, user can connect upto 100 sensors with D3D security burglar alarm system.
What is a motion sensor & how does it work?
Motion sensor detect the human motion in the protected area and send alert on user mobile phone via D3D control unit. It helps to prevent any un-authorised entry in the home. If some try to enter in your home, you will get real time alert on mobile phone and take necessary action.
On how many mobile phones can the D3D security system send alerts?
User can configure upto 10 mobile numbers for alerts. All users will get the simultaneous alerts on their mobile phone.
What is the difference between WiFi & GSM Alarm System?
WiFi system sends alert using the internet, whereas GSM system use SIM card to send SMS alert.
What is a siren & how does it work with D3D security system?
Using the siren, D3D security system will trigger a loud siren to alert the neighbours. It will force any burglar or thief to stop entering your home.
What are various method to lock/unlock D3D security alarm system?
D3D security system can be controlled using the remote or mobile application from anywhere in the world. User can lock/unlock the D3D security system and can also control home lights & other electric appliances using the mobile application.
Will D3D security system work if someone dis-connect the main power supply?
D3D security system has inbuilt re-chargeable battery which last upto 20 hrs even after the power cut. User will also get alert on mobile app if someone disconnect the power supply.
How to install D3D Security system? Does it need any professional installation service?
D3D security system is a DIY easy to install alarm system. Simply follow the steps provided in the installation video and you can install the system in less than 10 mins. There is no need of any professional installation service. Anyone with basis knowledge of mobile phone can easily install D3D security system.
Does it require any wiring to install the D3D security / burglar alarm system?
D3D burglar alarm system is a complete wireless solution. All sensors are wireless & battery powered. There is no need of any wiring to connect sensors with control unit.
Sales / Return FAQs
You need to notify us first before returning any product. You may do this through the “Contact Us” page on our web site before returning any product or
email us at: firstname.lastname@example.org
**Returns made without notice SHALL NOT qualify for a refund. You may return the product to us at the below mentioned address:
Address : D3D Security Pvt. Ltd, C-361, Ground Floor, Near Ramphal Chowk, Palam Extension, Sec-7, Dwarka, New Delhi, 110075
Phone : +91 97114 11021 Email : email@example.com
What is a Renewed product?Products that are returned from customers or by courier return are tested and then sold as Renewed. Products might have some cosmetic marks & sign of usage, but fully functional.
Are the Renewed product in fully working conditions & what is warranty?Yes, all Renewed products tested and certified in full working order. For complete peace of mind all Renewed products are supplied with 6 months warranty.
Are the Renewed products supplied with required accessories and packing?D3D supply are Renewed products with required accessories and fittings and in secure packing. Due to customer return, products may not be supplied in its original box.
Why the Renewed products are heavily discounted?D3D is committed to make sure their customers are 100% happy with their purchase and hence provide an easy return option. So if due to any reason customer don’t like the product and return, there might be some usage marks or scratch on products and customer might have not returned the product with original packing. Due to these minor scratches and missing original box, Renewed products are sold with good discounts.
What is covered in warranty for Renewed products?All D3D Renewed products are supplied with 6 months warranty. If for any valid reason product stop working, D3D will repair or replace the product.
How will I get support to install D3D Renewed products?Same as D3D new products, for all Renewed products there are installation videos & user manual available. If user still face any issue with installation, they can contact D3D Customer care team
For more specific FAQs about any particular product, please go to corresponding product page and see the FAQ tab.
*For further query/questions, please contact D3D customer support team @ +91-97114 11021 OR Email: firstname.lastname@example.org