FAQs

 Installation / Support / Warranty FAQs

Does it need a professional mechanic to install D3D security cameras or alarm system?

All D3D products are designed & manufactured for easy DIY installation. There is no need to hire any mechanic to install & use D3D cameras or alarm system. It takes less than 5 minutes to install & start using D3D products. Simply attach the camera or alarm system with power plug and follow the onscreen installation steps in mobile app.

If we still need help with installation, how does D3D support team help us?

D3D Security has India based customer support centre working from Mon- Sat (9am-6pm) & help customer in most regional languages. D3D has a skilled team of executives to help customer on phone/Email/Live Chat/WhatsApp.

Are there any installation videos available?

Step by step installation & demo videos for each product are available on D3D website for each product. Simply watch the video & follow the steps. There are videos available to configure all features & functions of D3D cameras, so that you enjoy the home security without any hassle.

How much warranty is provided?

For complete peace of mind, all D3D products are provided with 1-2 Years warranty. Please look at product page for warranty duration.

Do I need any technical knowledge to install & use D3D cameras & security system?

All D3D products are extremely simple to install & use. Anyone who knows how to use a mobile phone can easily install & use D3D camera & security products. Again if you need any help to understand the product features, you can contact D3D support team anytime.

How to claim warranty & what are warranty conditions?

Fully comprehensive warranty is provided with each D3D product. If you find any issue during the warranty period, we will repair or replace your product free of cost. For more details on warranty terms & conditions, please visit: https://d3dsecurity.com/pages/cancellation-refund-policy

How to register D3D product for warranty?

Customers can register online for warranty or simple give a missed call on +91-7838914148

I have purchased product from Amazon. Can I still register for warranty?

All D3D products purchased from D3D website or any third party E-commerce i.e. Amazon, Flipkart, Snapdeal, PaytM, Shopclues etc. can be registered for warranty online. To regiter, please go to Warranty Page: https://d3dsecurity.com/pages/warranty-registration

Can I talk someone to discuss & understand the products before I purchase?

D3D sales team is available on phone/Live Chat/WhatsApp or email to help you answer any query you might have. They will answer any question patiently & effectively to help you understand the product & services provided by D3D Security System.

Can we return the product?

D3D Security System assures you the best of quality when it comes to our products. However, if you are not fully satisfied for any reason, you may return the product unused, and in the same condition as you received it, in its original packaging within 7 days from the date on which these goods are delivered.

How can I pay for the online purchase?

You can pay via our secured payment gateway using any credit/Debit card or can also get the COD in the specified areas. All payments are process security with high end security encryptions mechanism.

For more specific FAQs about any particular product, please go to corresponding product page and see the FAQ tab.

*For further query/questions, please contact D3D customer support team @ +91-97114 11021 OR Email: support@d3dsecurity.com